Approval of Chatbot Use in the Judiciary of Chaco Province, Argentina
By Resolution 637/24, the Superior Court of Justice of Chaco has approved the implementation of a Chatbot as a key tool for the personalized assistance of registered lawyers in the province. This decision arises from consultation proposals developed by the Information Technologies Directorate, aiming to modernize and facilitate access to judicial information under strict security protocols.
The service is operational via WhatsApp, accessible at the number +5493625679844, ensuring continuous assistance 24 hours a day, 365 days a year. The use of the resource is optional and free of charge, with no procedural effects resulting from its use. Additionally, personal data obtained through the tool will only be used to ensure processes involving data updates or access solutions, with strict confidentiality protocols in place.
Highlighted features include:
· Quick solutions for access recovery, including password reset across all jurisdictions.
· Checking the status of submissions made in new cases through lureProfesionales (filing of lawsuits).
· Updates on notifications received through SIGI and procedural movements recorded in the Tramit Control.
· Specific notifications information in civil jurisdiction via IURE.
The Judiciary of Chaco Province has underscored that the approval of chatbot use signifies a foundational step forward. It marks the initial phase of a broader strategy aimed at progressively integrating advanced functionalities. These enhancements are envisioned to elevate the overall professional experience of legal practitioners. Moreover, the integration seeks to dynamically respond to evolving requirements within the judicial sector. By embracing technological innovations like chatbots, the judiciary anticipates significant improvements in the efficiency and effectiveness of its administrative processes.
Future plans include expanding the capabilities of chatbots to handle a broader range of inquiries and procedural tasks. This strategic approach underscores a proactive stance in leveraging technology to meet the evolving demands of legal practice and public service. As these innovations take root, they are expected to contribute positively to the broader goal of modernizing judicial operations.
Sources
· Resol. P.J. Provincial Nro.: 637 – Chaco SUPERIOR TRIBUNAL DE JUSTICIA - Id SAIJ: NV42906
· Hammurabi (12/07/2024) – El Poder Judicial del Chaco habilitó su Chatbot para abogados matriculados.
https://www.hammurabi.com.ar/hammurabi-online-noticia-del-dia-12-07-20241/
· Diario Comercio y Justicia (15/07/2024) - El Poder Judicial de Chaco habilitó un chatbot para abogados.